Have a question? 

Please check out our Frequently Asked Questions below to save your time and effort. 

What size should I buy?

Our sizing guide is available here.

We only allow one time exchange if you purchase the wrong size. But we know you do not like to go thru the hassle and wait for new bracelet to arrive. So choose your size carefully.

How much is the shipping fee?

We offer RM5 shipping within Malaysia via GDEX and RM30 for Singapore via FedEx. A complete list of countries we ship to, along with their prices and delivery times is available here.

We do not offer COD or pickups at our office.

Handcrafting time for customisable bracelet vary from 3 to 7 days depending on current workload. Merchandise and other collection bracelets are usually fulfilled within 3 days.

Does the colour plating fade off easily?

Our gold plated products are made with stainless steel and vacuum plated with yellow/rose gold. It can last for at least 1 year with proper care.

TIPS FOR CARE

After you take off your bracelet, use a clean cloth to wipe and keep it in the box.

We advice you not to wear your bracelet to shower, swim and any activities that have contact with chemicals as it may cause erosion of the plating.

How to check my order status/tracking number

We’ll send you an email containing the courier tracking number once your order has been shipped. You can also track your order status and get the tracking number on our order tracking page.

What do you cover for warranty?

If the product you received was defective or damaged, please contact us immediately. Defective products must be returned with their original packaging. Our warranty information is available here.

97Bros does not allow returns, refunds or exchange to other item once payment has been received. 

How can I pay?

97Bros accepts payments through online bank transfers, debit cards and credit cards via iPay88. You should receive an email confirmation containing your order number and receipt immediately.

We use industry standard TLS encryption to ensure your personal information is safe.

 

Contact us

Ask us anything! Fill out the form below and we’ll get back to you soon. You can also get in touch on Facebook and Instagram.