Have a question? We have an answer.

Check out our FAQ below. If you have a question about something else, contact us via the contact form.

Contact

Ask us anything! Fill out the form below and we’ll get back to you soon. You can also get in touch on Facebook and Instagram.

Sizing Guide

Our sizing guide is available here.

Shipping & Delivery

We offers free shipping within Malaysia via GDEX and RM30 for Singapore via FedEx. A complete list of countries we ship to, along with their prices and delivery times is available here.

We do not offer COD or pickups at our office.

Handcrafting time for paracord bracelets vary from 3 to 7 days depending on current workload. Merchandise and Bold Collection bracelets are usually fulfilled within 3 days.

Order Status/Tracking

We’ll send you an email containing the courier tracking number once your order has been shipped. You can also track your order status and get the tracking number on our order tracking page.

Warranty

If the product you received was defective or damaged, please contact us immediately. Defective products must be returned with their original packaging. Our warranty information is available here.

97Bros does not allow returns, refunds, or exchanges once payment has been received. Please read through our sizing guide carefully before placing an order.

Payment

97Bros accepts payments through online bank transfers and credit cards via iPay88. You should receive an email confirmation containing your order number and receipt immediately.

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